Lead Writer UX

About Atera

Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We’re hiring a Lead UX Writer to shape how the product explains itself, guides action, and drives adoption and mastery.

You’ll work across ~10 product squads and domains, define content standards, lead and mentor our writing practice, and stay hands-on—turning deep technical capabilities into intuitive, confident, and occasionally delightful experiences.

Resposibilities:

• Own and Evolve Atera’s Product Voice- Define a voice that fits IT pros and the employees they support: expert, clear, human. Build guidelines, examples, and patterns that teams and AI tools use across the platform and Autopilot.
• UX Copywriting & Content Design- Turn complex technical workflows into simple, engaging journeys. Write key flows (navigation, onboarding, dialogs, AI prompts, errors, success, settings) that drive understanding, activation, and exploration. Manage AI-assisted localization so multi-language UX stays accurate, aligned, and on-voice.
• Product-wide Standards & Systems- Create a scalable content system: reusable patterns, naming rules, messaging frameworks, and AI-ready guidelines. Make it easy for every squad to ship on-voice, on-standard copy—even when you’re not in the room.
• Cross-Domain Enablement & Governance- Partner with ±10 product, design, and engineering teams to co-design flows, define standards, and review critical journeys. Lead by doing—write, audit, coach—and use AI to help teams draft while you own quality and guardrails.
• Lead and Grow the Writing Function- Set direction and workflows for a junior and/or technical writer. Align UX copy, technical docs, and in-product help so our story is consistent from UI to guides to support.
• Insight-Driven Content & Self-Led Research- Run lean research and experiments with PMs, designers, or independently. Test copy, read the data, talk to users, and iterate to reduce friction and increase the successful use of advanced features.
• AI-Driven Experiences- Design how Atera’s AI and Autopilot speak: prompts, summaries, explanations, guided actions. Make AI interactions precise, trustworthy, and impactful—lifting automation usage, confidence, and product stickiness.
  
  

• 5+ years in UX writing/content design for complex products (SaaS/B2B/technical domains strongly preferred).
• Portfolio showing you’ve simplified complexity and moved product metrics (adoption, activation, fewer tickets, etc.).
• Experience creating/owning content guidelines, naming systems, and content components at scale.
• Comfortable in Figma: creating, editing, and collaborating on design files within the Figma environment.
• Used to working closely with PMs, designers, and engineers in agile teams.
• Ability to lead and mentor another writer (technical and/or UX), with clear workflows and reviews.
• Strong technical aptitude: you can grasp and remember complex flows, states, plan types, permissions, automations, and multiple personas’ jobs-to-be-done, and express them simply and accurately.
• Confident running scrappy research and experiments; you use insight, not gut alone, to back content decisions.
• High ownership: can prioritize across many teams, push back when needed, and still ship sharp, reliable work.