Order Management Specialist

As part of our continued growth, we are seeking an Order Management Specialist to join our team in Petah Tikva, Israel. This is a key role within our operations, supporting seamless order processes and ensuring an exceptional customer experience.

Your Impact

As an Order Management Specialist, you will manage the full order-to-delivery process, acting as the main contact for customers and internal stakeholders. You’ll ensure accuracy, efficiency, and compliance across all order activities while contributing to process improvement and customer satisfaction.

You will work closely with Sales, Finance, Supply Chain, and Logistics to ensure every order runs smoothly — from quotation to delivery — supporting LIXIL’s reputation for reliability and quality.

What You’ll Do

Strategic Account Management

• Develop and execute account management plans to achieve sales and service objectives.
• Act as the main contact for key customers, building strong, trust-based relationships.
• Monitor customer performance, market trends, and sales data to identify growth opportunities.
• Collaborate with Sales to enhance customer satisfaction and loyalty.

Order Management & Customer Support

• Manage the end-to-end order process, including entry, tracking, and fulfillment.
• Respond promptly and accurately to customer inquiries regarding product availability, pricing, and deliveries.
• Handle returns, claims, and credit/debit notes.
• Issue quotations and coordinate logistics for on-time deliveries.
• Monitor customer credit limits and payment status with the Finance team.
• Maintain accurate records in SAP, ensuring data integrity and compliance with company standards.

Logistics, Documentation & Compliance

• Coordinate with supply chain and logistics teams for efficient shipment planning and stock allocation.
• Prepare shipping documents and assist customers with customs clearance and import processes.
• Manage Letter of Credit (LC) operations and related documentation in full compliance with trade regulations.
• Support continuous process improvements for greater efficiency and transparency.

Stakeholder Collaboration

• Maintain regular communication with Sales, Marketing, Finance, and Supply Chain teams.
• Align on priorities, delivery schedules, and commercial objectives.
• Prepare reports and performance analyses on orders and customer service metrics.
• Collaborate proactively to resolve issues and improve internal processes.

What You’ll Bring

• Minimum 2–3 years’ experience in order management, customer service, or supply chain coordination (ideally in an international environment).
• Solid understanding of order-to-cash processes, logistics, and trade documentation.
• Proficiency in SAP and Microsoft Office; CRM experience is an advantage.
• Excellent communication and customer orientation.
• High attention to detail and ability to manage multiple priorities.
• An analytical mindset with the ability to interpret data for decision-making.
• Fluent in Hebrew and English (spoken and written).
• Positive, proactive, and accountable approach to challenges and continuous improvement.

Who You Are

• A team player who enjoys working in a collaborative environment.
• Adaptable and hands-on, willing to take on a variety of tasks in a small office.
• Self-motivated, organised, and committed to excellence.
• Able to work effectively under pressure while maintaining accuracy and professionalism.

Why Join Us

• Be part of a global organisation known for its quality, innovation, and sustainability.
• Work in a hybrid model (3 days in the office, 2 remote) after an initial on-site onboarding period.
• Join a small, close-knit, and supportive team that values collaboration and initiative.
• Gain exposure to both commercial and logistics processes in a strategic role that impacts customer success.