Cruise operations

Company Description

ISSTA is a leading publicly traded travel company in Israel, established in 1956 and recognized as one of the oldest and most reputable tourism groups in the country. Known for offering innovative and exceptional travel experiences, ISSTA provides a wide range of services, from vacation packages and international concert trips to adventurous family holidays and exotic cruises. With professional and experienced teams, ISSTA has become a trusted brand for millions of Israelis who seek unparalleled travel solutions. The company operates through its network of travel agents, call centers, and a leading online platform to deliver customized travel options. ISSTA also offers unique products like gift cards for a variety of travel-related services, catering to individuals and corporate clients.

Role Description

This is a full-time, on-site Cruise Operations role located in the Tel Aviv District, Israel. The successful candidate will be responsible for coordinating cruise operations, managing communication channels with relevant stakeholders, overseeing operational processes, and ensuring seamless service delivery. Additionally, the role involves handling bookings, supporting sales teams, and ensuring customer satisfaction through efficient and smooth cruise management processes.

Qualifications

• Strong analytical skills, with the ability to evaluate data and identify insights for operational improvements.
• Exceptional communication skills to interact with clients, vendors, and internal teams effectively.
• Experience in Sales and understanding of customer-focused strategies to support revenue growth.
• Proficiency in Operations Management and Project Management to oversee workflow efficiency and coordinate tasks effectively.
• Detail-oriented and able to multitask in a fast-paced environment while meeting deadlines.
• Fluency in one of the two languages Hebrew or English is essential for this role.
• Knowledge of the travel and tourism industry, particularly cruise operations, is a strong advantage.
• Degree or equivalent experience in Business, Tourism, or a related field is preferred.