IT EndPoint Technologies Specialist

IT EndPoint Technologies Specialist

You can Expect:

• Providing Tier 2 Support to Strauss employees and lead the management and deployment of IT Endpoints, including desktops/ Laptops, Printers, Mobile Devices, V.C equipment and more
• Responsibility for standardizing endpoint configurations, supporting clients related endpoint issues, documenting systems/ KB articles, upgrading and maintaining systems, and exercising continual improvements
• Maintains inventory and manages endpoint life cycle, managing client issues and resolving problem/ticket escalation from various teams, including helpdesk and support providers.

Requirements:

• Two years of experience in related fields
• Proven work experience and strong troubleshooting skills across various technologies and MDM systems like SCCM & intune
• Proven work experience and strong troubleshooting skills across various technologies, Including (but not limited to) Windows OS, IOS, Android, endpoint devices hardware, Office 365, Active Directory, knowledge with Cloud Env is an advantage
• Write, maintain, and review technical documentation and KBs