Information Technology Operations Engineer

At SysAid, we’re on a mission to liberate organizations by putting AI to work for them and their people. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping millions of users streamline IT service management and boost productivity. Our AI-powered platform is transforming how businesses operate, and we’re just getting started.

About the Role:

We’re looking for a hands-on, solution-oriented IT Operations Engineer to join our global IT team. This role is perfect for someone who combines strong IT foundations with a “can-do” attitude, enjoys working closely with business units like Product and R&D, and thrives on owning and executing internal tech projects from start to finish.

This is a high-impact role where you’ll work at the heart of our operations, ensuring systems run smoothly, tools are optimized, and employees have the tech support they need to succeed.

What You’ll Do:

• Act as the go-to internal IT partner, supporting employees across departments and geographies
• Support IT-related projects: automation, new tools rollout, process improvement.
• Lead and coordinate onboarding/offboarding processes and internal IT-related projects.
• Support and maintain tools like Google Workspace, Zoom, Okta, Jamf, Intune, and other SaaS platforms.
• Collaborate with teams like Product, R&D, and Operations to understand tech needs and deliver innovative solutions.
• Manage SAML SSO, identity and access permissions, endpoint security, and device configurations
• Help maintain and optimize SaaS management and licenses
• Identify opportunities to automate IT workflows and improve internal processes.
• Ensure a secure, reliable, and scalable internal IT environment.

Qualifications:

• 2+ years of experience in an internal IT, IT Ops, or Systems Support role, preferably in a SaaS or tech company
• Strong familiarity with cloud-based tools (Google Workspace, Intune, Okta, MDM platforms)
• Experience supporting Mac and Windows environments
• Ability to communicate clearly and partner with non-technical stakeholders
• Project ownership mindset with attention to detail and follow-through
• Experience with Atlassian tools such as Jira and Confluence.
• Experience with AWS and GCP.
• Understanding of identity management, network basics, and security best practices.
• Experience with VPN and ZTNA platforms.
• Great documentation skills and attention to detail
• Excellent interpersonal and communication skills
• Self-starter with strong ownership and ability to multitask
• Comfort with basic scripting/automation or tools like Workato- a plus
• High level of English, verbal, and written