Marketplace Subject Matter Expert

Atera is inventing a new way of managing IT end-to-end for IT professionals and teams worldwide. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Atera is looking for a Marketplace Subject Matter Expert to join the team.

Responsibilities

• Provide ongoing technical and operational support to Atera’s go-to-market teams, acting as the focal point for customer-facing questions related to Marketplace offerings
• Work closely with Atera’s technical teams to maintain Marketplace operations, support integrations, and ensure seamless functionality.
• Work directly with vendors to ensure their offering on Atera remains competitive and up to date — both technically and operationally.
• Serve as the internal expert for all commercial, product, technical, and pricing aspects of the Marketplace business unit.
• Learn and understand vendor value propositions and solutions to guide the sales and customer-facing teams in addressing customer needs.
• Research, identify, and source potential technology and service vendors for Atera’s Marketplace
• Build strong, long-term relationships with technology vendors and maintain ongoing collaboration post-launch
• Lead the full business development cycle: prospecting, outreach, evaluation, negotiation, and closing with a new vendor.s
• Create and manage Marketplace collateral, knowledge base articles, support flows, and sales trainings, together with internal and external stakeholders.
• Collaborate with internal teams to ensure smooth onboarding and integration of new vendors and products, successful go-to-market campaigns, and continued growth of the Marketplace.
• Track vendors' performance and provide insights to optimize and improve
  
  

• 4+ years of experience in a customer-facing role within a SaaS or technology company, supporting sales, CS, or GTM teams in technical and operational processes.
• Experience working in a company with a technical offering (product, platform, or integrations), including hands-on work with vendors, technical teams, or marketplace/partner ecosystems.
• Strong project management skills, with the ability to lead end-to-end cycles such as vendor onboarding, integrations, cross-functional workflows, and business development processes.
• Understanding of SaaS business models, B2B partnerships, and ideally the MSP/IT ecosystem, enabling effective evaluation of vendor value propositions and marketplace fit.
• Excellent communication, presentation, and relationship-building skills, essential for managing vendors, supporting GTM teams, and coordinating with internal technical stakeholders.
• Strong analytical, research, and problem-solving capabilities, needed for tracking vendor performance, optimizing offerings, and managing marketplace operations.
• Native-level English (spoken and written), required for communication with global vendors, internal teams, and customer-facing interactions.
  
  

• Experience with IT service providers, MSPs, or technology vendors
• Familiarity with APIs, product integrations, or Marketplace ecosystems
• Background in growing or managing Marketplace offerings