Technical Support Specialist

Dragontail Systems is the leading B2B company of revolutionary optimization software for the food and delivery industry with a global presence.

We are proud to be part of Yum! Brands, a company with over 55,000 restaurants in more than 150 countries and territories, primarily operating the company’s restaurant brands – KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill.

As a Technical Support Agent, you will play a crucial role in ensuring our clients receive prompt and effective assistance with their technical inquiries.

Salary: Hourly, in a shift-based schedule.

Responsibilities:

• Responding to in-bound client support calls promptly and professionally.
• Diagnosing and resolving technical hardware and software issues in a timely manner.
• Communicating effectively with clients to provide updates on the status of open tickets and engaging with various support channels, such as phone, email, and chat.
• Escalating unresolved cases to relevant tiers to expedite resolutions.
• Maintaining an accurate and up-to-date knowledge base in the help desk system.
• Gaining a comprehensive understanding of all system features and configurations.

Requirements:

• Technical skills, strong troubleshooting, and problem-solving abilities.
• Quick learner, with the ability to adapt to new technologies and processes.
• Positive attitude and a deep commitment to providing exceptional customer service.
• Basic understanding of networks and ticketing systems.
• Availability to work nonstandard hours, including nights and weekends, when necessary.
• Fluent in English- an essential requirement for effective communication with clients.

If you are eager to contribute to a dynamic and innovative team, supporting leading brands in the food and delivery industry, we encourage you to apply for this position. Join us in shaping the future of food optimization and delivery with cutting-edge technology.