QA & Support Engineer

Taliaz is a pioneering company offering an AI-driven clinical management platform transforming mental healthcare.

Our flagship product, Predictix™, enhances clinical workflows by enabling practitioners to manage more patients efficiently, reduce waiting times, and improve engagement and treatment outcomes.

We are seeking a detail-oriented and proactive QA & Support Engineer to join our team. This hybrid role combines quality assurance responsibilities with technical support for our internal therapists and clinical users, ensuring the smooth operation and high reliability of our solutions. You will play a key role in maintaining system quality, assisting internal users, and helping improve both product usability and clinical workflows.

Responsibilities

Quality Assurance

• Conduct manual testing of web and mobile applications to ensure functionality, usability, and performance.
• Identify, document, and track software defects and inconsistencies in detailed bug reports.
• Collaborate with developers, designers, and product managers to troubleshoot issues and verify fixes.
• Execute test cases and scripts based on defined requirements and user stories.
• Participate in team meetings to discuss testing strategies and provide feedback on product quality.
• Support the creation and maintenance of QA documentation, including test plans and test case repositories.

Internal Support

• Serve as the first point of contact for therapists and clinical staff using Predictix™.
• Provide day-to-day technical assistance, including guidance on system usage, troubleshooting access or functionality issues, and explaining new features.
• Reproduce and document reported issues from the clinical team, ensuring accurate communication with the QA and development teams.
• Track, prioritize, and follow up on open support requests to ensure timely resolution.
• Contribute to improving internal support processes and documentation, such as FAQs and user guides.
• Relay feedback from therapists to the product and QA teams to enhance user experience and workflow efficiency.

Requirements

• Technical Skills: Familiarity with web and mobile application testing, issue tracking, and support tools (e.g., Jira, Zendesk, or similar).
• Interpersonal Skills: Strong communication and collaboration abilities when working with therapists and multidisciplinary teams.
• Detail Orientation: Strong analytical skills and a keen eye for identifying and documenting issues.
• Communication: Excellent verbal and written communication skills in English (Hebrew an advantage).
• Time Management: Ability to prioritize tasks and work independently in a part-time role.
• Problem-Solving: A proactive and service-oriented approach to identifying, investigating, and resolving issues.

What We Offer

• Meaningful Impact: Play a central role in improving mental healthcare delivery through AI-driven, evidence-based tools.
• Professional Growth: Gain hands-on experience working across QA, support, and product domains in a fast-evolving health-tech environment.
• Collaborative Culture: Work closely with both technological and mental health professionals in a supportive, mission-driven team.