Facilities Technical Lead

JLL Supports The Whole You, Personally And Professionally.

At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

FACILITIES TECHNICIAN LEAD – LIFE SCIENCES ACCOUNT

Position Overview 

The Facilities Technician Lead will serve as the technical operations leader for JLL's LifeSciences client account, managing critical facility systems and leading a team of technicians to ensure optimal performance of specialized laboratory and manufacturing environments. This role combines hands-on technical expertise with leadership responsibilities to deliver exceptional facility management services in regulated life sciences environments.

Key Accountabilities

Technical Operations Leadership 

• Lead and coordinate preventive and corrective maintenance programs for life sciences facilities, excluding HVAC systems
• Oversee processing of work order tickets through first-level support systems and coordinate repair implementations via external contractors
• Ensure compliance with FDA, GMP, and other regulatory standards specific to life sciences environments
• Support space management activities using CAFM tools and provide operational assistance for pest control programs
• Manage facility renovations, refurbishments, and small infrastructure projects while maintaining operational continuity
  
  

Team Leadership & Development 

• Supervise and develop technical team members, providing coaching and performance management
• Drive change management initiatives and process improvements within the technical operations team
• Foster a culture of continuous improvement and proactive problem-solving
• Identify and implement new service offerings and business opportunities for the account
  
  

Quality & Compliance Management 

• Maintain adherence to JLL safety protocols, quality standards, and environmental guidelines
• Ensure all maintenance activities comply with life sciences industry regulations and client SOPs
• Document and report on maintenance activities, compliance metrics, and system performance
• Participate in audits and regulatory inspections as required
  
  

Required Qualifications

Education & Experience 

• Technical education/certification in facilities management, engineering, or related field
• Minimum 5+ years of industrial facility management experience, preferably in life sciences, pharmaceutical, or biotechnology environments
• Demonstrated experience in both hands-on maintenance work and supervisory roles
• Project management experience with facility maintenance and infrastructure projects
  
  

Technical Competencies 

• Comprehensive knowledge of building systems, mechanical repair, and general maintenance practices
• Proficiency with CAFM systems and maintenance management software
• Advanced MS Office skills and SAP experience preferred
• Understanding of life sciences regulatory requirements (GMP, FDA guidelines) strongly preferred
  
  

Leadership & Soft Skills 

• Proven team leadership and people management capabilities
• Excellent communication skills with ability to interface with clients and stakeholders
• Strong change management and organizational development skills
• Proactive, hands-on approach with ability to work independently
• Adaptability and interest in expanding service offerings and business development
  
  

Working Conditions 

• Position requires work in laboratory and manufacturing environments with adherence to safety protocols
• May require occasional evening or weekend coverage for emergency responses
• Physical demands include walking, climbing, and manual dexterity for equipment maintenance
  
  

Our Commitment to Sustainability and Innovation

At JLL, we're committed to building a better tomorrow. As a Facilities Technician Lead, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.

Growth and Development

As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization
• Platform to influence and shape best practices in Life Sciences real estate management globally
• Exposure to cutting-edge operational practices and technologies across international markets
• Collaborative, innovative work environment with access to industry-leading resources and expertise
• Comprehensive professional development program and clear advancement pathways
• Competitive compensation package including performance-based incentives
• Global mobility opportunities within a growing international organization