Operations Manager

Our Mission

Neema is all about impact - How often do you get the chance to affect the life of others, across the globe?

Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.

Our products do just that, without depending on the traditional banking system.

Using cutting-edge technologies, our Global Payments Network provides banks and financial institutions around the world advanced cross-border payments solutions, with expertise in hard-to-reach destinations.

The role

We are seeking a detail-oriented and client-focused Operations Manager to join our dynamic team. This is a full-time, entry-level position suited for someone early in their operations career who’s excited to learn, take ownership, and grow with a supportive team.

You will support day-to-day operations, ensuring efficiency, accuracy, and compliance across business processes. The ideal candidate excels at clear communication, smooth inventory/process tracking, and delivering exceptional service to internal and external stakeholders. You’ll be hands-on, organized, and confident to track, analyze, and improve operational performance.

Key Responsibilities

• Managing the execution of daily operational tasks to ensure timely and accurate delivery of services/products.
• Monitor and manage operational workflows, identifying bottlenecks and proposing solutions.
• Maintain accurate records, databases, and reports to support decision-making and compliance.
• Coordinate with our service partners to ensure adherence to company policies and industry regulations.
• Responsible for customer service for our service partners, including problem solving, debt settlement, supplies and credit checks.
• Support compliance & documentation: Follow operational policies, ensure compliance with internal standards, and help keep SOPs/documentation updated.
• Drive continuous improvement: Spot inefficiencies or bottlenecks, suggest improvements, and support implementation of better workflows or automations.
• Inventory/process coordination: Oversee smooth inventory or resource processes (as relevant), including logging, reconciliation, and status updates.
• Monitor accuracy & resolve issues: Identify errors, gaps, or inconsistencies in processes or data, investigate root causes, and help implement fixes.

Requirements

• 1–2 years of experience is a plus, but we’re open to strong entry-level candidates with relevant internships, military/service roles, or project experience.
• Strong proficiency in Google Sheets and Excel, including: Common formulas (IF, SUMIF/COUNTIF, VLOOKUP/XLOOKUP)Pivot tables and filters.
• Bachelor’s degree in Business Administration, Operations Management,Finance or a related field
• High attention to detail and reliability.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and work independently.
• Comfortable in a fast-paced environment with changing needs.
• Hebrew and English fluency.