Customer Support Specialist

Sentrycs is developing and bringing to market a technology-leading counter-drone solution designed to protect urban environments. Our platform automatically detects, tracks, takes over, and safely lands unauthorized commercial drones in a designated zone.

If you want to make an impact on shaping the defense counter-drones market, work on revolutionary technologies in one of the most innovative environments there is, surrounded by A-players who are the sharpest, most talented professionals in their field but who also love to party and have fun - Apply now!

We are seeking a talented Customer Support specialist to join our Customer Success team.

Customer Support Specialist

In this role, you will:

• You will communicate directly with partners and customers to solve problems, answer questions, and give advice and support.
• You will be the 1st / 2nd - tier support.
• You will install systems and train customers and partners on site and remotely.
• Record and report common product and service complaints
• Work closely with R&D teams in an Agile environment
  
  

• 2+ years of experience as Customer Support Engineer or equivalent position.
• Experience working in Unix/Linux environment.
• Willing to travel up to 30%
• Highly proficient English - written and verbal.
• Experience in training customers.
  
  

• Experience with support of combined hardware-software complex systems
• Experience working with On-Prem environments.
• Experience in coding, scripting, and automation capabilities - advantage
• Familiar with CRM tools
• Knowledge of reading logs of complex multi-process environment