Billing and Collection Specialist

About The Position

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

We are looking for a talented Billing and Collection Specialist for our growing Finance team, who would take an active part in working with our customers and internal teams.

Responsibilities

Ensure that transactions are being prepared according to finance policies and approval standards are being met per set requirements.

Responsible for verifying and processing daily invoices and collection

Own customer billing issues to the point of resolution, keep our customers updated, and ensure all information tracked

Empathetic customer communication and understanding of their priorities

Review sales contracts, purchase orders, and other supporting documents to ensure proper billing

Communicate with internal departments, including sales, finance, and customer service, to resolve billing-related issues.

Process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc.

Responsible for collection activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation

Requirements

At least 2 years of experience as a Billing and Collection Specialist or similar position

Bachelor's degree in finance, accounting, economics, or a related field - Advantage

Experience From a SAAS Company Or Hi-Tech Environment

Proficiency in Microsoft Office suite, excellent Excel skills are required.

Experience with Salesforce- Must

Experience with NetSuite- Must

Excellent written and verbal communication skills

Customer-focused and target-drive

Excellent English – written and spoken

Ability to work independently and manage multiple tasks simultaneously.

Basic understanding of financial analysis, revenue recognition principles, and accounting concepts.

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.