Supervisor, Field Service

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Other

Environmental Conditions

Laboratory Setting

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Role Description

Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Key Responsibilities

• People management
• Performance management and development of assigned team
• Internal team communication
• Leading and facilitating regular team meetings
• Regular coordination with the sales and service team
• Efficient staff scheduling
• Handle customer critical communication together with service manager
• Escalation management
• Participation in customer meetings
• Ensure health and safety protocols are followed
• Coordination of technical and non-technical training
• Support of the regional service manager
• installation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional experts
• Take on field service activities typically 50% of normal working hours depending on the team size
  
  

• Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.
  
  

• Minimum 3-5 years of experience in a related field.
• Experience with TEM and/or SEM/SDB and/or XPS products is a plus
• Experience with managing a team of Field Service Engineers is a plus
  
  

• Strong leadership and mentoring skills.
• Experience in troubleshooting and repairing high-tech systems.
• Technical competence corresponding to an engineer II level or higher, Electron Microscopy preferred
• Excellent communication skills in English and local languag
• Highly organized and in control of administrative task
• Excellent planning and organizational skill
• Negotiation skills and commercial mindse
• Challenges the status quo, seeks opportunities to improv
• Understanding of standard and value-added service offering
• Valid driving license (B)