Customer Service Manager

Company Description

At Switchup, we specialize in delivering a premium workplace experience through our comprehensive 360° real estate solution. From identifying the perfect space to designing and building customized, branded environments, we cater to your unique workplace needs. Our mission is to ensure seamless operations while fostering employee satisfaction every day. By prioritizing innovation and flexibility, we create spaces that inspire productivity and growth.

Role Description

This is a full-time, on-site role for a Customer Service Manager based in the Tel Aviv District, Israel. The Customer Service Manager will oversee and ensure outstanding customer satisfaction, manage customer service operations, and lead a team to deliver top-tier support. Responsibilities include developing customer service strategies, addressing client inquiries, resolving issues efficiently, and analyzing feedback to drive continuous improvement.

Qualifications

• Expertise in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills to evaluate trends, identify opportunities, and enhance processes
• Exceptional Communication skills, both written and verbal, to effectively engage with customers and team members
• Ability to work in a fast-paced environment with multitasking and problem-solving capabilities
• Proficiency in customer service software and tools is an advantage
• Fluency in Hebrew; English language skills are a plus