Member Experience & Operation Specialist

📌 Member Experience & Operation Specialist | ROOMS by Fattal

About us

ROOMS by Fattal is a rapidly growing brand offering inspiring shared workspaces with a boutique, luxurious urban hotel atmosphere in the most central locations in Israel.

🏢 Our Member Community includes corporate firms, startups, small businesses, talented entrepreneurs, and freelancers located across more than 13 key locations throughout Israel. We've set a new standard for coworking spaces, providing productivity, comfort, inspiration, and unique working relationships for our Member Experience.

About the Opportunity

🎯 Join our amazing team and become part of a dynamic and innovative company in the field of coworking spaces. We are looking for a Member Experience & Operation Specialist who is passionate about service, organization, operations, and nurturing experience life in our spaces. If you have strong interpersonal skills and the ability to work in a fast-paced and challenging environment – this is your opportunity!

Responsibilities

👥 Community Relations Management: Be the vibrant spirit of the space and the primary contact point for experience members and guests, addressing their needs and requests.

🛠 Maintenance and Operations: Ensure the smooth and proper operation of the space, including working with suppliers and managing purchase orders.

🧾 Administration: Manage client onboarding, handle invoices.

📣 Internal Communication: Collaborate with the experience management team as well as operations, maintenance, and accounting teams.

🎉 Fostering Community Life: Create a pleasant and nurturing environment, including organizing events and activities that strengthen and unite the community.

Requirements

✔️ Experience in office management/front desk customer service or a relevant field

✔️ High service awareness

✔️ Strong organizational and planning skills

✔️ Versatility and dynamism

✔️ Task-oriented

✔️ Excellent verbal and written communication skills

✔️ High interpersonal skills

✔️ Proactiveness and caring

✔️ Ability to work in a team

✔️ High work ethic

✔️ Bachelor's degree – an advantage