Multi Area Security Manager

Job Description

As a Multi Area Security Manager in the Security function, you are responsible for supporting the Sales & Profit in your Areas by setting a security plan to deliver the Best Customer Experience in line with your Area’s goals and Country Security focuses.

Acting as a leader with a strong knowledge-based approach, you support the stores and Area Teams to enable the Best Teams from a security perspective based on results, values, and leadership.

You support the Areas by effectively and efficiently ensuring the delivery (with the lowest possible long-term cost) of Security Services and Green Standard achievements for the H&M Group. You work in accordance with legal requirements and H&M Global standards, policies, and procedures to meet the expectations of customers and colleagues for all brands. You analyze facts that lead to a risk-based approach to losses and cost.

This hybrid/field role reports into the Security Manager for either Sales Market North USA & CA or Sales Market South USA & PR and is based out of one of the following cities:

North USA & CA: NJSO or NYC, Chicago (IL), Maryland or Washington DC, Seattle (WA)

South USA & PR: Houston (TX), Miami (FL), Los Angeles (CA), San Francisco (CA).

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

People and Teams

• Act as a leader with a strong knowledge-based approach, you empower the Store and Area Teams to raise risk awareness
• You build a better performing customer centric organization that makes risk-based decisions
• You work with talent and development based on results, values, and leadership to have the right people in the right place with the right competences
• Communicate clearly and in an inspiring way about business performance and goals.
• Partnership with Area Sales Managers & Area Teams to secure & promote a health and safety culture in stores.
• Support Area Human Resources & Store Management Teams to monitor the completion of all Health, Safety and Security related trainings in H&M’s Learning Management Systems
• Educate Area Teams on all security aspects and promote a positive feedback culture.
• Educate leadership throughout our offices and stores on H&M Group Code of Ethics
• Partnership with Area Human Resources and Area Sales Managers to identify, develop and manage future security talent through succession planning.
• Supports with coordinating and managing local crisis situations when they arise.
• Establish cross functional collaboration with the different functions at Area level and organize quarterly meetings with each.
• Establish relationships with external stakeholders, including but not limited to law enforcement and mall security.

Planning

• You have a clear and aligned definition of the Security Scope of work based on the Green Standards audit model
• You have clear and aligned requirements and processes in the project management scope with all stake holders
• You have budgets based on requirements, risks and long-term plans
• Ensure Security operations according to the H&M Global Security Strategy and the agreed Service Scope for all brands.
• Assists with planning, training & implementation of special projects (Security Training, Store openings, Inventory, IT, etc.)
• Setting strategic plans to achieve H&M Security goals based on relevant KPI’s.
• In partnership with the Security Project Manager ensure clear timelines and plans for executing projects (new store/rebuild/closures) with all stakeholders within the project management scope for all brands.
• Responsible for handling all Guard and Detective invoices.

Profit

• You work actively with cost follow up including forecast and investment costs
• You minimize risk to the company by achieving and executing all Green Standards
• You identify well performing stores, capture best practices and share experience from existing stores within the Security Team and with our Stakeholders
• You work actively with the loss prevention strategy in every business unit to minimize shrink
• Overview of cost performance for responsible areas, including actual, budget, forecast and last year.
• Responsible for adjusting when needed, improvement plans to meet forecast and budget.
• Responsible for providing feedback on our external service providers for quarterly vendor reviews.
• Identify opportunities within Workers Comp and General Liability, taking cross functional collaboration with appropriate stakeholders to minimize accidents.
• Identify opportunities within security reports and collaborate cross functionally to maximize profit and minimize loss.
• Strategic Loss Prevention Strategy for all stores with quarterly follow up to minimize shrink and increase stock accuracy.
• Responsible to identify and resolve dishonest activity via loss prevention H&M approved portals, conduct investigation in partnership with sales Market Employee Relations and Area Human Resources
• Manages all risk related situations in assigned stores inclusive of store accidents, customer conflict, unproductive shoplifting incidents and disruptive customers.
• By utilizing available resources and partnering with Investigators, identify and analyze external theft trends.

Additional Accountabilities:

• Responsible for having working knowledge of areas budget and partnering with Sales Market Security Manager and Security Function Controller. Overview of approximately 100 H&M Group properties (stores, offices, split points).
  
  

Who You Are:

• Bachelor’s degree preferably in a safety related field, or equivalent working experience
• Minimum of 2 years as an H&M Store Manager or comparable external experience
• Proficient in Microsoft Office
• Strong professional maturity and the ability to deal with sensitive and confidential information.
• Experience leading and managing a team.
• Knowledge of OSHA regulations
• Strong communication, teamwork, analysis, judgment, and customer focus skills
• Ability to identify internal and external risk, implement mitigation routines and analyze accident data for potential safety concerns.
• Strong cognitive skills including problem analysis, decision making and strong quantitative analysis.
• Excellent communication skills, ability to articulate information in all formats.
• Wicklander and Zulawski interview and interrogation techniques
• On call for all store incidents, nights, weekends (Break-ins, weather, alarms, civil unrest activities, etc.)
• Valid Driver’s license
• Required domestic travel up to 65% of time.

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Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $85,693-$103,290 annually**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

EEOC Code: PRO

Job Status: Salary, Exempt