Customer Support Agent

Company Description:

Brick It™ specializes in providing innovative solutions for building thin brick walls with ease, offering the largest selection of colors, textures, and sizes. With over 30 years of experience, Brick It’s patented metal grid systems ensure quick, economical, and durable installations, backed by a 20-year warranty. The company also provides a brick cutting option for customized needs and delivers products globally through its efficient logistics team. Brick It™ is dedicated to simplifying construction projects and delivering quality in every detail.

Role Description:

This is a full-time, on-site role for a Customer Support Agent. The individual will respond to customer inquiries, resolve service-related issues, ensure customer satisfaction, and provide troubleshooting support. Responsibilities include maintaining communication with customers, addressing concerns promptly, and acting as the customer liaison to enhance their overall experience.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) and 401(k) matching
• On the job training

Qualifications:

• Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Excellent Communication abilities, with a focus on active listening and effective interaction
• Proficient at Troubleshooting and resolving issues efficiently
• Ability to work collaboratively and maintain a positive customer-first attitude
• Prior experience in a customer-facing role is preferred
• Familiarity with CRM tools and customer support systems is an advantage (Creatio, RingCentral, Sage X3)

Pay:

• $20-$25 per hour (negotiable)

What We Offer:

• A supportive and collaborative work environment
• Opportunities for growth and advancement
• Training and guidance to help you succeed

Who We're Looking For:

• Team players with strong communication skills
• Problem solvers with a positive attitude
• Individuals who take pride on their work and are eager to learn