Manager, Applications System Development

Responsibilities

Description Key ResponsibilitiesQuality Leadership & Strategy

• Define and drive the overall QA strategy, test methodologies, and quality standards across teams.
• Establish and continuously improve QA processes, including test plans, automation strategy, regression cycles, and release sign-off.
• Partner with Engineering, Product, and DevOps to ensure quality is integrated into the SDLC (shifting quality left).
  
  

• Mentor QA engineers (manual & automation), provide technical guidance, and ensure high execution standards.
• Coordinate cross-team testing efforts for major releases, integrations, and cross-product initiatives.
• Collaborate closely with developers and product managers to clarify requirements, acceptance criteria, and edge cases early.
  
  

• Create, review, and maintain comprehensive test plans for new features and releases.
• Lead functional, regression, integration, performance, and end-to-end testing.
• Ensure full coverage for critical flows and customer journeys.
  
  

• Drive automation strategy; expand automated coverage for APIs, UI, and regression scenarios.
• Select, implement, and maintain testing tools/frameworks (Selenium, Cypress, Playwright, Appium, Postman, etc.).
• Work with CI/CD to integrate automated tests into pipelines and improve feedback loops.
  
  

• Define meaningful QA KPIs: defect leakage, automation coverage, cycle time, stability, etc.
• Report quality status, risks, and readiness to engineering and leadership stakeholders.
• Own the “go/no-go” quality assessment for releases.
  
  

• Investigate production issues, perform root-cause analysis, and drive corrective actions.
• Ensure learnings from production are fed back into tests and quality processes.
• Champion the customer perspective in every release.
  
  

• 4–7+ years of hands-on QA experience (manual + automation).
• 2+ years leading QA efforts or mentoring QA engineers.
• Strong experience with backend/API testing and at least one automation framework.
• Solid understanding of SDLC, CI/CD pipelines, version control, and release processes.
• Excellent analytical skills, attention to detail, and ability to identify edge cases.
• Strong communication and collaboration skills; ability to influence teams.
  
  

• Experience with cloud-based environments (GCP/AWS/Azure).
• Experience testing distributed systems, microservices, or high-scale SaaS platforms.
• Performance/load testing experience (JMeter, k6, Gatling).
• Familiarity with QA in regulated or enterprise environments (SOC2, ISO, PCI).
  
  

• Quality champion with a proactive mindset.
• Highly organized and process-driven.
• Curious, detail-oriented, and passionate about improving team velocity and stability.
• Comfortable working cross-functionally with global teams.