POS field support officer

About our company: At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

We are searching for Fresh grads or people who are available and interested to work in our company.

This is a consultant role in the POS department (renewable every 3 months for the first year), and having a car is a mandatory requirement.

About the Job:

• Test the services and programs and the merchant information efficiency.
• Fixing faulty terminals within the same day with high-efficiency.
• POS configuration, installation, training and maintenance, service activation .
• Provide new terminals with necessary Applications and keys.
• check the POS configuration, installation, training and maintenance, and service activation.
• Do the Daily, Weekly, and Monthly inventory / added services reports and provide them to the direct manager.
• Control implementation on CORTEX, MXP, TMs, and Middleware Systems.
• Manage the ticketing system issues and requests.
• Create a geographic plan for the POS field support officers daily.
• Any other duties assigned by the direct Manager.
• Settle not-settled transactions as received from the Merchants Services Department on a daily basis.
• Answer queries and resolve issues by phone.
• Enter daily reports on the ticketing system and tracking system.

Skills and Competencies:

• Strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Proficiency in software and technology platforms.
• Excellent communication and interpersonal skills.
• Ability to manage change and drive continuous improvement.
• Analytical and data-driven decision-making capabilities.

Education :

• Bachelor’s degree in computer information systems or any other related field

Experience :

• 0-2 Year of experience in the same Field

Languages :

• Arabic and English for Business needs