IT Support Admin

ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day.

As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.

About the position

Join our fast-growing IT Support team as an IT Support Admin, working with cutting-edge technologies in a dynamic environment.

Your responsibilities will include:

• Maintaining and improving the company's systems infrastructure with a focus on security protocols.
• Providing global service and support to end-users and partners across multiple sites.
• Resolving complex and escalated support issues.
• Managing user lifecycles (onboarding/offboarding) and automating related processes.
• Implementing automation to enhance user experience and IT productivity.

Requirements

• At least 3 years of proven experience in an IT support or Sys Admin role (must-have).
• Deep knowledge and hands-on experience with Google Workspace (G-suite) platform (must-have).
• Experience with network design infrastructure and configuration (must-have).
• Hands-on experience with troubleshooting and supporting MacOS and Windows 10/11 devices (must-have).
• Experience working with Okta, our core system (must-have).
• Experience with FreshService and Jamf (significant advantage).
• Experience with scripting languages (PowerShell, Python, Bash) (advantage).
• Experience working with AWS Workspaces platform (advantage).
• Service-oriented with excellent verbal and written communication skills and a high level of English.
• Well-organized with strong attention to detail.
• Ability to learn and implement new technologies.
• Willingness to be available 24/7 for urgent requests, including weekends.
• Passion for new AI technologies, driven by innovation, and experience with automated processes.