Employee Experience & Operations Specialist

Description

We are

At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.

With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered.

THE ROLE

As an Employee Experience & Operations Specialist, you’ll play a key part in shaping the day-to-day employee experience and ensuring operational excellence across our Israel office. You’ll combine creativity, organization, and precision - designing engaging initiatives, managing welfare programs, and maintaining seamless people operations that reflect our culture and values.

Location & Work Type: Jerusalem, Israel – 4 days in office

Who You Are

• Proactive, creative, and solutions-oriented, with a genuine passion for people and culture.
• Collaborative team player who values partnership and cross-functional cooperation.
• Exceptionally organized and detail-oriented, able to manage multiple priorities with clarity and efficiency.
• Strong sense of order and structure, with a focus on creating smooth processes and reliable execution.
• Experienced in vendor management, negotiation, and budget control.
• Strong communication and interpersonal skills – able to connect with employees at all levels.
• Analytical and data-driven mindset, balancing creativity with operational excellence.
• A self-starter who thrives in dynamic environments and takes ownership of results.
  
  

• Plan and execute company-wide events such as All Hands, Happy Hours, and holiday celebrations.
• Plan, coordinate and execute two large-scale annual events and ongoing team/group gatherings.
• Collaborate with internal teams and vendors to deliver creative, high-quality experiences that strengthen company culture.
• Manage logistics, communications, and feedback for all events.
  
  

• Lead employee welfare and wellness programs, ensuring continuous engagement and support.
• Manage lifecycle events (e.g., births, marriages, bereavement, reservist service, and other milestones) with care and consistency.
• Oversee company gifts and recognition programs (holidays, birthdays, and other occasions).
• Ensure information flow, budget management, and smooth operation of welfare platforms and employee benefit programs (BuyMe, Hitech Zone, classes, manicure, barber, and others).
• Suggest new initiatives to enhance employee well-being and satisfaction.
  
  

• Plan and promote volunteering opportunities and social impact initiatives.
• Organize company participation in community races and other social responsibility events.
• Build partnerships with local organizations to support ongoing employee volunteering efforts.
  
  

• Serve as the first point of contact for all employee inquiries and all data-related matters.
• Ensure data accuracy across all systems, from HRIS (such as Workday) to Excel and other internal tools.
• Support HR, Operations, and Finance teams with reports and data-driven insights.
• Track participation, budget, and feedback for employee programs and events.
• Ensure confidentiality, accuracy, and compliance with company standards.
  
  

• 5+ years of experience in People Operations, People Experience, or a similar role.
• Proven experience managing employee welfare or engagement programs.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Strong attention to detail, accuracy, and follow-through.
• Ability to collaborate effectively across departments and build strong working relationships.
• Fluent in English and Hebrew – a must.
• Advanced proficiency in Excel and Microsoft Office Suite. Tech savvy.
• Experience using HRIS systems - a plus.
• Background in hi-tech or fast-paced environments – preferred.
  
  

• Flexible hybrid model: 4 days a week in the office
• ₪1,000 net monthly wellness benefit – from therapy to Pilates to your kid’s art class
• Full Keren Hishtalmut, private health & dental insurance
• Donation matching, volunteering days, team outings, and mentorship programs
• A mission-driven culture that values ownership, trust, and meaningful impact