NOC Engineer - Student Position

SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv, an on-site position.

This entry-level, part-time position is ideal for students studying Information Systems, Computer Science, in tech-related fields. You’ll monitor live systems and play a key role in supporting and resolving issues for international clients and partners.

Responsibilities:

• Working shifts only at night, weekends, and holidays.
• Providing technical support for customers and partners via inbound calls, our ticketing system, and email.
• Monitor SuperCom’s real-time IoT and electronic monitoring systems in production environments.
• Detect, classify, and escalate hardware & software incidents according to established procedures.
• Serve as the first point of contact for our customers and subcontractors.
• Providing timely information to customer-facing teams to improve overall customer satisfaction.
• Accurately log incidents, actions, and resolutions in ticketing systems.
• Communicate with global partners and internal teams to assist in resolving issues.
• Collaborate with Tier 2/3 engineers to ensure effective issue resolution.
  
  

• Excellent analytical and problem-solving skills with a strong sense of customer orientation.
• Active student in Information Systems, Computer Science, or a related tech field.
• Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA)
• Excellent communication and interpersonal skills.
• Ability to stay focused under pressure and prioritize tasks.
• Proactive, responsible, and able to identify and escalate critical issues.
• Comfortable interacting with international stakeholders.
• Fast learner, adaptable, and team-oriented.
• Availability for night/weekend shifts on a rotational basis.