AI Engineer

Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale.

Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.

With full control over scripts, upsells, and voice, brands can fine-tune drive-thru operational performance across all locations. At the same time, franchisees get the flexibility to adjust menus, LTOs, and regional offers. And with a built-in labor optimization process, Hi Auto reduces employee stress and turnover, saving hours of labor each day and improving the guest experience.

Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.

We are seeking an experienced AI Engineer to join our dev department.

About the role:

Our backend is developed all in Python running in the cloud over k8s. It's not a typical backend interacting with a UI frontend, handling audio streams in real-time.

Our systems integrate with a large number of third party services. Because of the myriad of challenges and the fast pace of a startup, each team member gets to experience a lot of professional growth and ownership.

In this role, you will:

• Design, implement and integrate configurable conversational pipelines for various order-taking scenarios.
• Work hand in hand with the ML engineers and integrate Generative AI based pipelines into production.
• Triage and analyze production AI performance issues.
• Debug complex conversational flow scenarios.
• Own and maintain data analysis pipelines and tools.
• Implement and maintain infrastructure for automated tests of all AI related pipelines ensuring stability and accuracy.
• Step by step, take ownership of different components of the pipeline.
  
  

• BSc in Software Development or equivalent industry experience
• 4+ years experience in Python
• Strong backend development and software architecture skills
• 2+ years of hands-on work experience in the Data Science / ML industry
• Strong data analysis skills
• Experience in developing and deploying multiple projects used in production
• Prior experience working in startups
  
  

• Knowledge of concurrency
• Experience with conversational AI applications
• Tech / Team leading experience
• Experience with React
  
  

• Resilience – being able to balance planned work with real-time issues in a fast-paced, high-pressure environment
• Strong communication skills – in both written and verbal communication, with the ability to produce crisp and clear documentation
• Star performer
• Strong ownership and independence
• Team player
• Fast