Technical Support Engineer - Northern Site (near Kiryat Shmona)

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

The Control-M product line is BMC’s orchestration and automation platform. It helps the world's largest companies to automate time-sensitive, business-critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting-edge technologies, conducting innovative Just Do It marathons, thinking about new features to add and investing in our employee training programs!

BMC is looking for a Technical Support Engineer to join our amazing team supporting the Contol-M product line.

How will your day-to-day look like?

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Knowledge expert that will serve as the focal point to the entire Professional Services organization.
• Ongoing support and working closely with the business teams throughout the company.

Requirements:

• Some experience in technical support \ automation \ system or other related roles
• Experience in reading and writing DB queries (PG, Oracle, MSSQL).
• Experience with internet technologies, including: Network architecture and terminology, HTML, CSS, TCP/IP, MySQL Web servers (client/server communication)
• Experience with System log analysis
• Ability to comply with tight deadlines and self-prioritize
• Ability to understand flows, while creatively troubleshooting and providing technical solutions to enterprise customer
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• Multi-tasking, self-learning, highly motivated and a team player
• Good communication skills in both Hebrew and English (written and verbal)

Nice to Have:

• Scripting or coding experience (preferably Python or Java)
• Experience in Linux
• Experience in debugging server-side code
• Working with SaaS products and familiarity with Datadog
• Experience in a multinational organization
• B.Sc. in Computer Science or another related field

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.