Cloud and IT Support Specialist

We are seeking a Cloud Oriented IT Support Specialist to join our IT department.

In this role, you will support Trigo’s global users, systems, on prem and cloud based IT environment, including GCP resources. You will help manage IT infrastructure across hybrid environments (on premises, cloud, SAAS), ensuring smooth daily operations and helping to maintain a secure, reliable, and scalable IT ecosystem.

• 2-4 years of experience in IT support or helpdesk roles.
• 0-2 years of hands on experience in cloud environment management (GCP/AWS/Azure)
• Basic knowledge of GCP, including IAM, compute Engine, cloud Storage, and networking concepts.
• Experience managing SaaS platforms (e.g., Zoom, Slack, Atlassian Suite).
• Understanding of core networking principles (TCP/IP, VPNs, DNS, Firewalls).
• Experience with user and group management in identity providers (e.g., Google Workspace, Azure AD, OKTA).
• Experience supporting Microsoft, macOS, and Linux operating systems.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).
• Strong troubleshooting skills and a service-oriented approach.
• Team player with excellent communication skills (English verbal and written).
• Self-motivated, organized, and comfortable working in a fast-paced environment.

• Provide IT and helpdesk support for Trigo offices and employees globally.
• Manage and maintain the company’s IT systems across local and GCP environments.
• Administer and maintain the company’s SAAS solutions and apps.
• Support employee onboarding and offboarding processes.
• Manage user access and identity across cloud and enterprise systems.
• Monitor and support the company’s non production GCP infrastructure, including virtual machines, storage, and networking components.
• Support and troubleshoot hardware, software, and cloud based tools used by employees.
• Maintain and document IT asset inventory, including cloud resources.
• Support and manage video conferencing systems and other collaboration tools.
• Collaborate with DevOps and Security teams on IT automation and cloud policy enforcement.

• Cloud certifications: GCP, AWS, or Azure
• Hands on experience with scripting or automation (e.g., Bash, PowerShell, or Python).
• Basic understanding of cloud security principles and policies.
• Exposure to monitoring or logging tools (e.g., Google Cloud Logging, Datadog).

Enjoy competitive salary, stock options, growth opportunities, wellness programs, fun employee events, and a dog-friendly office. Join our purpose driven workplace actively supporting local communities.