Technical Onboarding Specialist

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We're seeking a motivated and detail-oriented Implementation Consultant to join our growing Customer Success team. In this role, you'll work directly with some of the world's leading financial institutions, ensuring the successful onboarding and implementation of our cutting-edge SaaS platform.

This is an exciting opportunity to contribute to high-impact projects, collaborate with senior stakeholders, and become a key player in delivering long-term value to our clients.

Responsibilities

• Lead the implementation of our SaaS platform for banking and financial services clients.
• Collaborate with senior stakeholders to gather and analyze business and technical requirements.
• Translate client needs into technical specifications, user stories, and solution configurations.
• Guide and train clients to adopt platform best practices.
• Configure and test the system to meet unique client needs.
• Manage user acceptance testing and ensure successful go-live outcomes.
• Serve as a subject matter expert-supporting both clients and internal teams with in-depth product knowledge.
• Maintain onboarding documentation and continuously identify ways to improve the client experience.
• Advocate for customer needs in collaboration with product, development, and project teams.

Who You Are

• Excellent communicator with strong interpersonal skills and confidence working with senior-level stakeholders.
• Exceptionally organized with sharp attention to detail.
• Experienced in a similar role (e.g., Implementation Consultant, Technical Business Analyst, or Customer Success Consultant), ideally in finance, consulting, or SaaS.
• Technically proficient, with a good understanding of IT systems and integration concepts (e.g., APIs).
• Proactive problem-solver who thrives in dynamic environments and takes ownership.
• Bonus Points For
• Background in banking or financial services.
• Familiarity with statistics or financial mathematics.
• Ability to read or write basic code (especially in C#).

Why Join Us?

• Partner directly with top-tier global financial institutions.
• Enjoy a clear path for career growth-internal promotion is a priority.
• Become an expert in a powerful and innovative SaaS platform.
• Work alongside a collaborative, driven, and supportive team.
• Receive a competitive salary with performance-based bonuses.
  

Additional Details
The base salary range for this position is $65K - $95K annually, depending on experience.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• Flexible PTO, plus 10 company paid holidays
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at stand8.io and reach out to explore opportunities to grow together!

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