Technical Engineer

Core Requirements

Experience: At least 5 years in a technical support or customer-facing role, demonstrating a

track record of resolving complex technical issues.

Technical Proficiency:

o Strong understanding of internet and TCP/IP fundamentals, including the OSI Model.

o Strong knowledge of routing and traffic flow.

o Deep knowledge of basic network applications flows and services:

• DNS/Secure DNS: structure, types, flow
• DHCP
• SSL/TLS1.2/1.3
• SMTP/POP/Email services
• FTP/TFTP/SFTP
• SDWAN
• Load Balancing
• SDN services
• Proxy/Reverse proxy
• WAF
• NAT
• ZTNA
• API

o Experience troubleshooting DNS, SSL/TLS, WAF, API, Email, ZTNA and network

connectivity issues.

o Proficiency with command-line tools such as curl, dig, traceroute, tcpdump, and

openssl.

o Familiarity with web servers like Apache, Nginx, and IIS.

o Scripting skills in languages like Bash, Python, or JavaScript.

o Knowledge of application structure and web services.

o Experience with cloud services like AKAMAI, Imperva, Aryaka or equivalent

Communication Skills: Ability to effectively communicate technical information to both

technical and non-technical audiences, ensuring clarity and understanding.

Availability: Willingness to work flexible hours, including weekends and holidays, to provide

support across different time zones.

Language: English - mandatory

Language: Hebrew - mandatory

Language: Any additional - advantage

Desirable (Bonus) Qualifications:

CDN and Cloud WAF Product Familiarity: Experience with CDN suite or similar products

Cloud knowledge: Knowledge of cloud network structure and services like Nat GW,

ALB/GLB/NLB, Security profiles/ACL, IAM, Transit GW, API GW.

Web Development Experience: Background in web development or hosting environments,

with knowledge of web technologies and platforms

Soft Skills & Attributes

Problem-Solving Orientation A proactive approach to identifying issues and implementing

effective solutions.

Customer-Centric Mindset Commitment to providing exceptional service and support to

customers.

Continuous Learning Eagerness to stay updated with the latest technologies and industry

trend.

Team Collaboration Ability to work effectively both independently and as part of a team.