Technical Program Manager, Enterprise Support

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.

Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Seeking a Technical Program Manager for our Enterprise Support team. Manage customer-facing technical content lifecycle, ensuring accurate and timely information.

You will work closely with technical support engineers, product specialists, and content teams to enhance the way knowledge is gathered, structured, and distributed across various platforms. Additionally, you will play a role in incorporating AI tools and automation to enhance knowledge management procedures.

What You'll Be Doing

• Manage and publish software release documentation and content in the customer support portal.
• Review, edit, and publish knowledge base articles developed by technical support engineers.
• Ensure consistency, quality, and technical accuracy of all published materials.
• Partner with Product Management, Engineering, and Support teams to maintain up-to-date content for all major software versions.
• Track and report on knowledge base metrics, usage trends, and content performance.
• Drive AI tool integration and automation initiatives to improve knowledge creation and access workflows.
• Lead or coordinate process improvement and documentation projects across teams.
  
  

What We Need To See

• Bachelor’s degree in Computer Science, Information Systems, Technical Communications, or related field (or equivalent experience).
• 2–5 years of experience in technical program/content management, knowledge enablement, or support operations within a technology company.
• Strong understanding of enterprise technologies such as networking, compute, or data center systems.
• Excellent written and verbal communication skills with attention to detail.
• Experience managing content in knowledge management or portal systems (e.g., Salesforce, ServiceNow, Confluence, SharePoint, etc.).
• Proven ability to work cross-functionally and drive tasks to completion in a fast-paced environment.
• Curious and tech-savvy: eager to learn new technologies and products quickly.
• Great teammate: collaborative and encouraging, with strong interpersonal skills.
• Positive and proactive: takes initiative, drives projects, and delivers results.
• Organized and diligent: capable of handling multiple tasks at once.
  
  

Ways To Stand Out From The Crowd

While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate:

• Understanding of AI tools and their utilization in content creation or process streamlining.
• Background in technical support or customer success organizations.
• Experience in release management or documentation workflows for enterprise software.
  
  

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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