CS Business Operations Expert

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

Click to learn more > www.kornit.com

Department: Customer Delivery and Success

Reports to: Director of CS Business Operations

Location: Rosh Ha’ayin

We are looking for a Customer Success Business Operations expert to join Kornit’s global Customer Success organization.

In this hands-on role, you will monitor and analyze the performance of our service business, track costs and revenues, and support initiatives to improve profitability (GM) across regions. You’ll collaborate with regional teams and finance partners to ensure continuous improvement of our service operations.

Key Responsibilities:

• Service offerings - Responsible for service products pricing and contract offerings models.
• Service P&L - Track and analyze service-related revenues, costs, and margins across regions. Identify opportunities to improve efficiency and increase profitability
• Regional Partnership: Collaborate with regional teams to drive process alignment, cost control, and improved gross margin (GM) performance.
• Insights & Reporting: Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
• Planning & Forecasting: Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.
  
  

• 4+ years of experience in service business management, commercial operations, or customer success.
• Deep understanding of service revenue models, contracts, and commercial terms.
• Strong analytical and business acumen; experience working with Salesforce, ERP, and BI tools.
• Excellent collaboration skills across Service, Finance, and Product teams.
• Fluent English and strong communication skills, both written and verbal.