Technical Support Specialist- Tier 2

Technical Support Specialist- Tier 2

We’re looking for a proactive and people-focused Technical Support Specialist to join us.

Who Are We?

We are Flashy, a leading B2B SaaS company. Our Marketing Automation Platform enables companies to get more sales with less effort.

We are currently working 100% remotely.

Responsibilities:

• Ongoing Tier 2 technical support - Handling incoming technical inquiries, diagnosing and resolving complex issues, and delivering professional, fast, and effective service based on real-time customer needs.
• Proactive strategic support - Conducting outbound interactions with customers to optimize their use of the platform, identify growth opportunities, increase engagement, and strengthen long-term partnerships.
• Initial integration & onboarding for new clients - Leading the first stage of client integration, including initial system setup, configuration to meet specific business needs, and full guidance throughout the implementation process to ensure a smooth transition and successful adoption.

Requirements:

• 1-4 years of hands-on experience in Tier 2 technical support, troubleshooting complex issues, new client integration and system implementation.
• Experience working with Webhooks, API integrations, and business automation tools such as Zapier or Make- must.
• A proactive mindset with the ability to identify customer needs to increase engagement and maximize product value.
• Experience working at a SaaS company- an advantage.