Technical Program Manager

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

We're looking for an experienced Technical Program Manager to establish and lead our newly formed Engineering & Product Operations team - driving higher quality, stronger reliability, and smoother cross-team delivery & coordination.

In this role, you'll own cross-functional programs, drive operational excellence, and lead initiatives that enhance our development processes and product quality.

This is a high-impact, visible role that combines technical understanding, program management, and people leadership - ideal for someone who thrives in dynamic, cross-functional environments.

Here are a few of the things you will do:

Drive Strategic Programs

• Lead and coordinate high-impact engineering and product initiatives that improve scalability, reliability, and execution.
• Manage programs that involve multiple teams, time zones, and functions to keep everyone aligned and accountable.
  
  

Build and Lead the Engineering Operations Team

• Build and manage a small team focused on engineering and product operations.
• Oversee work related to release management, quality standards, support ticket processes, and communication across departments.
  
  

Streamline and Automate Operational Processes

• Design and improve workflows for release readiness, bug triage, incident response, and postmortems.
• Utilize tools like Zapier, Make, and n8n to automate manual tasks, enhance visibility, and expedite decision-making.
  
  

Lead Incident Management and Culture of Quality

• Own and improve how we handle incidents across engineering, product, and support.
• Ensure that issues are resolved promptly, stakeholders are kept informed, and the member experience is consistently reflected in every retrospective.
  
  

Improve Engineering Effectiveness and Product Quality

• Develop metrics and tools that enable teams to measure and improve performance in quality, delivery, and reliability.
• Monitor key indicators such as bug age, SLA follow-through, and release stability.
• Foster a culture of learning and quality by transforming challenges into improvements and data into actionable insights.
  
  

Connect and Align Cross-Functional Teams

• Collaborate closely with Engineering, Product, Support, and Education teams to ensure issues are effectively surfaced, tracked, resolved, and communicated.
• Clarify priorities and timelines, align expectations, and ensure everyone stays on the same page from discovery to resolution.
  
  

Here is what is needed:

• 7+ years of experience in technical operations, engineering operations, or program management roles.
• 2+ years of experience managing technical or operational teams.
• Proven success leading programs that involve engineering, product, and customer-facing teams.
• Strong understanding of software development processes and the ability to communicate clearly with both technical and non-technical people.
• Hands-on experience with incident management, quality processes, release management, and monitoring systems.
• Skilled at working with others and leading through influence.
• A mindset focused on ownership, learning, and continuous improvement.
• Excellent communication and collaboration skills.
• Experience with AI tools and building workflow automations using platforms like Zapier, Make, or n8n.
• Experience with project management tools like JIRA and Notion.
  
  

The good stuff:

Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!Compensation: We offer a competitive salary + meaningful equity based on merit.Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.

Raise the bar: We push for greatness—for ourselves, each other, and our members.

Own it: Trust and ownership let us make decisions with confidence.

We love what we do: We bring passion to our work and love what we create for our members.

Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

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