Retention Team Leader - Australian desk

As a Retention Team Leader, you will be responsible for leading, coaching, and developing a team of retention agents focused on the Australian market. You will ensure high performance, strong client relationships, and consistent revenue growth while maintaining compliance and operational excellence.

• Lead, manage, and motivate a team of Forex Retention Agents
  

• Oversee daily activity for the Australian desk during market hours
  

• Drive retention, deposit growth, and lifetime value of existing clients
  

• Monitor KPIs, targets, and individual agent performance
  

• Coach, train, and develop team members through regular feedback and call monitoring
  

• Handle VIP and escalated client cases when required
  

• Ensure smooth handover from Conversion to Retention teams
  

• Collaborate closely with senior management and other departments
  

• Prepare daily, weekly, and monthly performance reports
  

• Ensure full compliance with company policies and regulatory standards
  
  

• Proven experience as a Retention Team Leader or Senior Retention Agent within the Forex / CFD industry
  

• Strong knowledge of Forex products and trading platforms (MT4 / MT5)
  

• Demonstrated experience managing KPIs, targets, and team performance
  

• Experience working with Australian or Asia-Pacific clients – strong advantage
  

• Excellent leadership, coaching, and people-management skills
  

• Strong analytical and reporting abilities
  

• High level of responsibility, organization, and attention to detail
  

• Fluent English (additional languages are a plus)
  

• Ability to work early morning hours (06:00–14:00) from the office
  
  

• Competitive base salary + performance-based bonuses
  

• Early finish every day (14:00) – excellent work-life balance
  

• Key leadership role within a very large and stable Forex group
  

• Clear career progression and growth opportunities
  

• Modern offices in Ramat Gan
  

• Supportive, professional, and international working environment
  

• Long-term employment stability