Travel Concierge (Remote)

The Travel Concierge will be responsible for ensuring guests have an amazing travel experience while in Scotland.

Before their tour the Travel Concierge will help plan itineraries for customers of Kosher Scotland and book hotels, entertainment, and transport according to the individual itinerary created by our Travel Planning team.

The Travel Concierge will communicate with guests from time of booking until arrival in Scotland and will be responsible for ensuring smooth execution of their trip via arranging details with vendors, ensuring guests requests are met, booking activities and excursions. 

Our ideal Travel Concierge has strong customer service skills,is extremely detail orientated,  a high-level of interpersonal communication and can work individually or as part of a team. We are looking for someone who has a demonstrated record of problem solving, working to deadlines, and being in a fast-paced client facing environment.

You don't need to have any previous experience as a Tour Guide in Scotland but should be passionate about the country and willing to learn.

What does the Travel Concierge do? 

Client Communication

Make clients feel taken care of from their first enquiry to Kosher Scotland until their trip finishes. Communicate via whatsapp or gmail and respond to all questions as soon as possible.

Necessary Skills: Enthusiasm, Proactive communication, positivity 

Vendor Coordination 

Conducting research and contacting vendors. Conducting site inspections and relationship building with the vendors and maintaining up to date spreadsheets with their information.

Necessary skills: Research skills, independent working, database maintenance,

Itinerary Booking

Assist with building and planning trip itineraries and take the lead on booking upcoming trips.

Necessary skills: Creative thinking, interpersonal skills, organisation skills.

Trip Management 

Helping to run trips, from the arrival of the group in Scotland until departure. Ensuring each trip schedule goes to plan, all vendors provide services as required and resolving any issues.

Necessary skills: Supply chain management, interpersonal skills, time management.

Other necessary requirements:

High level of spoken and written English