Senior SAP OTC System Analyst

Department: Information Technology

Location: EMEA-Israel

Description

At Align Technology, we build the digital platforms behind Invisalign® and iTero®. We are seeking a highly experienced Senior SAP OTC Analyst to take ownership of our global OTC processes, partner closely with business and operational leaders, and help prepare the foundation for our future SAP S/4HANA transformation.

This role is critical for supporting our global commercial operations, ensuring seamless order flows, and delivering best-in-class system solutions.

You will be responsible for the design, architecture, configuration, and support of SAP Order-to-Cash applications across multiple regions. You will collaborate with business teams, GPOs, solution architects, and cross-functional IT teams to deliver robust, scalable solutions aligned with global business needs.

You will support our current SAP ECC landscape while actively preparing our OTC processes for our future S/4HANA migration.

Key Responsibilities

• Lead functional solution design for OTC processes in alignment with global business requirements.
• Conduct requirement-gathering sessions with Business, Operations, and GPO stakeholders.
• Evaluate solution alternatives and select the preferred architecture for complex OTC scenarios.
• Configure SAP ECC for OTC end-to-end processes: Order Management, Pricing, Delivery, Billing, Credit Management, Revenue Recognition, and Integrations.
• Ensure cross-module alignment with SD, MM, FI/CO, Logistics, BRIM, and external systems
• Drive configuration, testing, documentation, and deployment for all OTC-related projects.
• Prepare high-quality functional specifications for RICEFW objects, integrations, and enhancements.
• Support global template harmonization and process standardization
• Provide expert-level support for complex OTC issues across regions.
• Partner with the production support manager to analyze recurring issues and implement preventive solutions.
• Monitor system performance and reliability, ensuring smooth operational flows
• Work closely with commercial, customer service, finance, logistics, and IT architecture teams.
• Act as the liaison between business stakeholders and technical development teams.
• Ensure seamless integration with CRM (e.g., Salesforce / SFDC) and other global platforms.
• Mentor junior analysts and team members, promoting functional excellence and best practices.
• Support training, documentation, and knowledge transfer activities.
• Contribute to Align’s future SAP S/4HANA readiness and migration planning.
  
  

• 10+ years of hands-on SAP OTC / SD experience in global environments.
• Deep knowledge of key OTC processes: Order Management, Pricing, Delivery & Shipping, Billing & Invoicing, Credit & Risk Management, Revenue Recognition, Returns & RMA processes
• Experience working in global, multi-region organizations.
• Strong understanding of SAP integrations with SFDC/CRM, and cross-module impacts (FI/CO, MM, Logistics).
• Proven experience in SAP full life-cycle implementations (global preferred).
• Required: Experience with SAP S/4HANA (needed for Align’s future migration, even though we are not on S/4 today).
• Advantage: Experience with SAP BRIM and its integration with OTC processes.
• Strong system architecture mindset and ability to evaluate solution alternatives.
• Excellent communication skills, with the ability to interact with business leaders and senior management.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple initiatives and work under pressure.
• Proficiency in Agile/Scrum methodologies.
• Bachelor’s degree in IT, Business, Engineering, or related field.