IT Helpdesk Specialist

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers.  Our work is driven by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field. 

We are seeking a service-oriented and highly motivated IT Helpdesk Specialist to support our growing global team. The ideal candidate has hands-on experience with Microsoft 365, Windows and macOS environments, Atlassian tools, and IT onboarding/offboarding processes. This role involves daily collaboration with internal teams and external partners, management of IT assets, and the creation of clear end-user documentation. Strong communication skills and a passion for delivering exceptional service are essential.

Key Responsibilities

Employee Onboarding & Access Management

• Lead the onboarding process for new employees in the Microsoft 365 (M365) environment.
• Create and manage user accounts, assign licenses, and configure access using Entra ID (Azure AD).
• Enroll new devices into Microsoft Intune and apply relevant policies.
• Maintain and improve onboarding automation workflows to streamline employee setup.

Technical Support & Troubleshooting

• Provide first-line support for Windows and macOS systems, including workstation setup, configuration, and maintenance.
• Troubleshoot basic network, Ethernet, and Wi-Fi issues, escalating as needed.
• Support corporate applications and productivity tools across the organization.
• Investigate, diagnose, and resolve issues logged via the Atlassian Service Desk.

Tools & Platforms

• Utilize Atlassian Service Management/Service Desk for incident, request, and task handling.
• Use Jira Work Management for tracking activities and projects.
• Create and maintain Confluence knowledge base articles, including end-user self-help guides and internal IT documentation.

Asset & Vendor Management

• Manage global procurement of IT hardware, including laptops, accessories, and peripherals.
• Track asset inventory throughout its lifecycle, ensuring proper allocation and return.
• Collaborate with external partners, vendors, and consultants to resolve escalated issues and support IT projects.

Security & Compliance

• Follow IT policies and procedures to ensure secure and compliant operations.
• Assist in maintaining proper configuration standards across endpoints.
• Support licensing, compliance checks, and software management in the M365 ecosystem.

Qualifications & Skills

Technical Skills

• Experience managing users and devices in Microsoft 365, Entra ID, and Intune.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with Atlassian Service Desk, Jira, and Confluence.
• Ability to troubleshoot basic networking and Wi-Fi problems.
• Knowledge of M365 licensing and security fundamentals.
• Exposure to onboarding/offboarding automation (e.g., scripts, SaaS identity tools).

Soft Skills

• Exceptional spoken and written English.
• Strong customer-service mindset with the ability to assist both technical and non-technical users.
• Excellent organizational and problem-solving skills.
• Ability to work with global teams and external partners effectively.
• Detail-oriented, proactive, and capable of owning tasks end-to-end.

Nice to Have

• Experience with automated workflows (Jira automation, scripting, or similar).
• Exposure to security tools and monitoring solutions.