Director of Customer Success Israel

Cytactic is a leading cyber security crisis management platform, which enables crisis managers to prepare, plan and directly impact the business outcome of a future attack.

With the Cytactic SAAS platform, once you are attacked, you have the upper hand to minimize the attack impact and orchestrate the crisis to its remediation.

The Cytactic Platform embodies the collective wisdom and insights of our team, ensuring that it's not only technologically advanced but also intuitively aligned with the real-world complexities and demands of cyber crisis management and readiness. We believe that readiness is the key for better crisis impact mitigation.

About the job

The Cytactic Director of Customer Success will support scale of our global CS function as we grow our cybersecurity SaaS platform worldwide. This role combines hands-on crisis and incident leadership with the ability to build, operationalize, and scale customer success across onboarding, adoption, retention, renewals, and expansion.

The ideal candidate brings experience supporting customers through high-pressure security events, while also building repeatable CS motions in fast-growing SaaS environments. An ideal candidate will be calm under pressure, deeply customer-oriented, and highly structured in how they turn complex situations into trust, outcomes, and long-term value.

What you’ll own:

• Implement the full customer journey: onboarding, adoption, value realization, renewals, and expansion.
• Support both enterprise and growth-stage customers.
• Measure customer security objectives and business outcomes.
• Trigger improvements in retention, NPS, expansion, and customer advocacy.
• Foster a culture of accountability, customer empathy, and continuous improvement

Experience and Qualifications

• 4+ years of experience in Customer Success, Account Management, or Customer Operations within SaaS companies
• Background in crisis management, incident response, security operations, or high-stakes customer environments
• Experience working with enterprise customers and security stakeholders (CISO, security leadership, Legal , Communication teams, IT)
• Strong executive communication
• Ability to operate effectively under pressure and ambiguity
• Collaborative, direct, and comfortable working closely with Product, Sales, and Data in a fast-moving environment.
• Preferred Experience: Experience in cybersecurity, enterprise software; Familiarity with incident response processes, security events, or regulated environments; Experience working closely with Sales, Support, and Product in a GTM organization

What Success Looks Like

• Customers trust us during their most critical moments
• Customer Success scales without losing quality or empathy
• Renewals and expansions are predictable and value-driven