Implementation Engineer

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.

ROLE OVERVIEW

As an AI Implementation Engineer, you are a hands-on builder who designs and implements end-to-end Tonkean solutions directly in customer environments.You will not only build automations, but also shape the full product experience - including user-facing workflows, UI/UX, and interaction patterns - ensuring solutions feel intuitive, useful, and cohesive for the end user.This role is a strong opportunity for people looking for an entry ticket into the engineering world through modern, AI-native building, rather than traditional software development paths. You’ll gain deep exposure to real production systems, enterprise integrations, and end-to-end solution design — all while working on a powerful no-code platform augmented by AI.The role builds on strong implementation fundamentals, while incorporating AI-accelerated and highly iterative ways of working. You will use Tonkean’s no-code platform alongside internal AI-powered tools to design, build, test, and refine solutions efficiently.You’ll take loosely defined customer requests and turn them into working, production-ready solutions that solve real operational problems — from backend logic to the user experience — building strong engineering intuition around systems, workflows, and scalability along the way.

WHAT YOU WILL WORK ON

• Design and build end-to-end customer solutions, combining automation logic with thoughtful UI/UX and user interaction flows
• Build and evolve customer-specific solutions within their Tonkean environments during the service phase
• Translate customer requests and business intent into complete, user-facing Tonkean solutions
• Use AI-enabled internal tools to support solution design, configuration, testing, and iteration
• Integrate systems using APIs, webhooks, and data models to deliver seamless end-to-end experiences
• Collaborate with customers and internal stakeholders to refine both functionality and user experience
• Troubleshoot complex technical and experiential challenges in dynamic enterprise environments
• Optimize existing solutions for performance, maintainability, usability, and scalability
• Demo completed solutions and clearly explain both functional and UX design decisions
• Document reusable patterns, best practices, and solution components across logic and UX
• Serve as a subject matter expert on the Tonkean platform and provide feedback to Product teamsand high adoption.

ABOUT YOU

• Have 3+ years of experience in implementation, solutions engineering, automation, or technical customer-facing roles
• Are comfortable working with no-code or low-code platforms and thinking in systems and user flows
• Have hands-on experience with APIs, webhooks, JSON, and integration patterns
• Care about user experience and how solutions feel to the people using them
• Enjoy solving ambiguous problems where both the technical and UX solution need to be shaped
• Are curious about how AI can augment the way solutions are built and delivered
• Communicate clearly with both technical and non-technical stakeholders
• Thrive in fast-paced environments and take ownership over outcomes
• Comfortable working cross-functionally with product, customer success, and design teams.
• Startup mindset with the ability to build scalable processes in a fast-paced environment.

BONUS POINTS

• Technical background, including hands-on engineering experience and/or a degree in computer science.
• Experience implementing SaaS solutions in complex enterprise environments
• Background in automation, operations, internal tools, or product configuration
• Experience working with customers post-go-live in a service or support capacity
• Interest in AI-assisted development and modern, product-oriented engineering workflows
• Native-level proficiency in French / Spanish

OUR VALUES

• There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
• Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
• Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
• No BS. To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.