Information Systems Architect

Quantum Machines (QM) is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are seeking a highly capable Information Systems Architect to lead the architecture, design, and hands-on implementation of our key business systems—primarily Salesforce (Sales Cloud, Service Cloud, CPQ / Revenue Cloud) and Atlassian Jira Cloud.

This is a hands-on technical role, ideal for someone who thrives at the intersection of solution architecture, business process optimization, and system implementation. You will own end-to-end delivery: requirements translation, system design, configuration, integrations, governance, and continuous improvement.

Key Responsibilities

Salesforce Architecture, Design & Delivery

• Lead the design and implementation of Salesforce solutions across:

1. Sales Cloud
2. Service Cloud
3. CPQ / Revenue Cloud
4. Customer Experience / Journey improvements across the customer lifecycle

• Own Salesforce solution architecture, ensuring scalability, performance, and security.
• Translate business requirements into system designs using best practices (data model, automation, security, UX).
• Build and configure solutions including:

1. Flows, approval processes, validation rules, assignment rules
2. Objects, fields, page layouts, Lightning App Builder experiences
3. Reports, dashboards, forecasting, and analytics

• Implement customer experience improvements such as:

1. Case management optimization
2. SLA design and support operations workflows
3. Knowledge base, customer portals/experience sites (if relevant)

CPQ / Revenue Cloud Enablement

• Architect and implement CPQ solutions:

1. Product catalogue structuring
2. Price books, discounting rules, guided selling
3. Quote templates, document generation (if relevant)
4. Approval workflows and renewals/amendments

• Ensure revenue process alignment: lead-to-cash, quote-to-order, contract lifecycle inputs.
• Partner with Finance / Sales Operations to support billing, revenue recognition, order workflows (integration-based where applicable).

Integrations & System Interoperability

• Design and implement integrations between Salesforce and internal/external systems including (examples):

1. ERP/Finance systems
2. Support platforms
3. Data warehouse / BI tools
4. Marketing automation tools

• Define integration strategy using APIs, middleware (e.g. Workato), and event-driven architecture.
• Own data governance: data quality, deduplication strategy, key identifiers, master data concepts.

Atlassian Jira Cloud Architecture & Administration

• Own Jira Cloud setup and ongoing optimization:

1. Project configuration (company-managed & team-managed)
2. Workflows, schemes, permissions, roles, screen configurations

• Build and maintain Jira automations, including cross-project workflows, rule-based triggers, notifications, and SLA-related automations (if applicable).
• Architect and implement Jira integrations with Salesforce and other business tools.
• Ensure Jira remains usable, scalable, and aligned with organizational process standards.

Required Qualifications

• 5+ years of experience in Salesforce architecture, solution design, and implementation
• Deep hands-on experience with Salesforce Sales Cloud and Service Cloud (configuration + architecture).
• Strong experience implementing and supporting Salesforce CPQ / Revenue Cloud.
• Proven experience with Jira Cloud administration and configuration (workflows, schemes, permissions, automations).
• Strong understanding of integrations:

1. REST/SOAP APIs, webhooks, middleware tools
2. Data modelling and sync strategies

• Experience translating business requirements into scalable systems.
• Comfortable owning delivery end-to-end (hands-on build + stakeholder alignment).
• Integrations building experience with Workato – strong bonus