Customer Service & Supply Planner

About this Position At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

What You´ll Do

• Oversee the end-to-end (E2E) operation of activities with the company's external customers, from receiving orders to delivering them to customers while maintaining a high level of service.
• To maintain and increase customer loyalty, by building relationships.
• Manage ongoing activities in the SAP system, including Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes.
• Plan and coordinate the production of the company's products with various manufacturers and suppliers abroad, including managing requirements and purchase orders.
• Lead and coordinate the weekly Sales and Operations Planning (S&OP) process, ensuring alignment between sales forecasts, highlighting supply gaps, and managing inventory.
• Monitoring and control of import shipments with the various forwarders.
• Maintain responsibility for the SAP database, including the maintenance of SKUs and vendor information.
• Provide support for supply chain reports abroad, including presentations and Excel reports.
• Initiate and support projects that improve supply chain processes, efficiency, and cost savings.
  
  

• Bachelor’s degree in industrial engineering, Business Administration, Logistics, or a related field – mandatory.
• 4–6 years of experience in a similar role – mandatory.
• Experience working in SAP systems (advantage) or a similar ERP system - mandatory.
• Work experience and expertise in Excel - mandatory
• High-level proficiency in English and Hebrew (writing, speaking, and presenting) - mandatory.
• Experience working in an international company - an advantage.
• Working knowledge of Salesforce CRM or related systems - an advantage.
• Familiarity with import and logistics processes – an advantage
• In-depth understanding of Lean/Six Sigma, concepts, and tools for Problem-solving.
• Abilities and the capacity to lead without direct authority.
• Excellent interpersonal skills, with a focus on service orientation, independence, process leadership, change management, and project management.
• Assertiveness, initiative, multi-tasking, high service orientation, and the ability to prioritize tasks are required.
• Well-developed and effective verbal and written communication skills, with the ability to collaborate with peers and employees at all levels of the organization.
• Willingness to take on an intensive role involving multiple interfaces simultaneously.
• Position is 100% hands on.
  
  

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Incentives programme (depending on role)
• Study bursary
• Meal Vouchers - Sodexo Card
• Upgraded Annual Leave program