Customer Relationship Management Analyst

We are hiring! | Salesforce Business Analyst & Implementer

A leading company in the automotive industry is seeking an experienced professional with proven expertise in both systems analysis and Salesforce implementation to join the Information Systems team.

The role includes initiating and defining projects across Sales, Service, and Marketing domains — from ideation and planning through execution, implementation, and ongoing monitoring — within a complex, multi-system environment using advanced technologies.

Role Description

• Gather, analyze, and document business requirements in collaboration with internal stakeholders

• Translate business needs into HLD/LLD specifications and integration documentation

• Provide business solutions using Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud)

• Implement Salesforce solutions according to product best practices (permissions management, objects, validations, Flows, reports, and dashboards)

• Lead and manage tasks and projects, working closely with development, QA, implementation, and training teams

• Write test documentation and conduct User Acceptance Testing (UAT)

Requirements

• Bachelor’s degree in Information Systems / Industrial Engineering & Management or equivalent – required

• At least 3 years of experience in CRM systems analysis and specification – required

• Proven experience in writing detailed functional and technical specifications – required

• Hands-on knowledge and implementation experience with Salesforce – required

• Experience and familiarity with Sales, Marketing, and Service processes – a significant advantage

• Experience with development tools, SQL, and integration tools – a significant advantage

• Experience working with VSCode / DevOps environments – a significant advantage