Lab Support Manager

Job Description

Lab Support Manager

Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com .

Role Description

We are looking for a Lab Support Manager for our R&D lab.

You will report to the Director of System Integration & QA, Broadband business unit.

Location

On-site – working 5 days a week from our offices in Caesarea.

What You Will Be Doing

Management and maintenance of R&D Lab located worldwide and containing HW setups under testing including networking components (switches/routers/servers).

• Lead a Lab support team: setting goals, KPIs, controlling SLA, managing priorities.
• Lab equipment planning, purchasing and accounting.
• Planning new installations and supporting existing setup.
• Designing and configuring Networking.
• Perform monitoring, maintenance, cleaning the labs.
• Communicate with R&D Teams, local IT, local contractors to build and configure the Lab.
• Report status and progress on lab activities to management on frequent cadence.
• Manage ETAs and users’ expectations.
• Control patching, cabling, electricity, air conditioning, water and fire protection.
• Distribute, install and connect equipment physically in the lab: switches, servers, RPDs, CMs, PON equipment.
• Maintain Lab’s storage, virtual platform and backups.
• Maintain setups and equipment documentation: Confluence, Jira, Visio, Etc.
• Working on automation and Lab improvements: implementing new tools which help to increase Lab support efficiency.
  
  

What You Should Have

Expected knowledge to get in the first couple of months. It is a big amount of knowledge, most of which should be self-learned:

• BA/MA degree in technical sciences.
• 3 years’ experience in Data Centers Management: leading teams, planning, purchasing, equipment distribution and accounting, documentation, etc.
• Lab hands-on experience: cabling, wiring, equipment installation, etc.
• Networking hands on experience (routers/switches configuration).
• Basic Networking knowledge (CCNA level).
• Linux, VmWare, Zabbix knowledge – Advantage.
• High technical and managerial abilities, good proven debugging abilities.
• Excellent interpersonal skills and high customer service awareness.
• High initiative and time management skills.
• Good reporting and documentation maintenance skills.
• Fluent English (writing and speaking).
  
  

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

About Us

Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband and video delivery solutions, enables media companies and service providers to deliver ultra-high-quality video streaming and broadcast services to consumers globally. The company revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling operators to more flexibly deploy gigabit internet services to consumers’ homes and mobile devices. Whether simplifying OTT video delivery via innovative cloud and software platforms, or powering the delivery of gigabit internet services, Harmonic is changing the way media companies and service providers monetize live and on-demand content on every screen. More information is available at www.harmonicinc.com.

About The Team

Join the broadband revolution at Harmonic, where we're pioneering the future of multigigabit connectivity! As the worldwide leader in virtualized broadband solutions, we're transforming the way people live, work, and connect. Our groundbreaking technologies, including Unified DOCSIS 4.0, Remote OLT, and AI-Ops solutions, are empowering operators to deliver lightning-fast internet services to homes and businesses across the globe. With our industry-first virtualized broadband solution and cOS platform, we're simplifying operations, reducing costs, and pushing the boundaries of what's possible. We're proud to power next-gen broadband services for leading operators across North America, Europe, Latin America, and Asia.

At Harmonic, you'll be part of a dynamic team that's shaping the future of connectivity. You'll have the opportunity to work on cutting-edge projects, collaborate with top talent, and be part of a company that's making a real impact.

Join our mission to empower a more connected world and discover a career that's fast, innovative, and full of possibilities!