Global Agent Engineer

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview:

• Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email).
• Integrate with customer APIs, databases, and internal tools so agents can execute real-world tasks.
• Build and maintain internal tooling in TypeScript, with a focus on reusable components for agents and shared use.
• Test with live data, measure performance, and fine-tune for accuracy and reliability.
• Collaborate directly with customers to gather requirements, demo solutions, and iterate quickly.
• Work closely with Product, Engineering, and Customer Success teams to ship high-quality, production-ready solutions.
• Contribute to processes, documentation, and best practices that support scalable AI development.
  
  

• Bachelor’s degree (or higher) in Computer Science or a related STEM field.
• English - proficient or native level.
• Additional language - advantage.
• Strong hands-on skills with APIs, backend logic, and system integrations.
• Solid programming skills; experience with TypeScript is a strong advantage.
• Experience in technical, customer-facing roles (integrations, solutions engineering, etc.) is a strong plus.
• Familiarity with monitoring, dashboarding, or analytics tools (e.g., Datadog) is an advantage.
• Problem-solving mindset, attention to detail, and passion for AI.
• Prior experience with conversational AI or large language models – advantage