Quality and Delivery Manager (Hospitality)

We're transforming from manual to automation-first quality practices and need a quality leader to drive this evolution.

Responsibilities

Lead quality practices across 10 QA engineers embedded in product squads (matrix organization). You'll define standards, drive automation adoption, and own delivery processes—all through influence, not management. This is a tech lead position shaping quality culture across multiple products.

• You'll Own:
• Quality Guild Leadership – Define QA processes, methodologies, and standards across all squads; champion manual-to-automation transition
• Metrics & KPIs – Create quality measurements, track metrics (defect density, coverage, cycle time), drive data-driven decisions and goal-oriented management
• Test Planning & Delivery – Build test plans for all releases; monitor production/staging environment health; coordinate deployments (min. once per sprint)
• Collaboration – Work with Product Managers and Team Leads to break down work; participate in sprint planning; co-manage incidents
• Tools & AI – Implement test management tools; leverage AI to optimize workflows and documentation (mandatory)
  
  

• 10+ years QA experience in product companies (SaaS preferred)
• Proven track record scaling QA and leading quality transformations
• Expert in both manual and automation testing methodologies – Experience as tech lead/influencer in matrix organizations (no direct reports)
• Strong technical skills: JavaScript, Python, YAML, Linux/Windows
• Sprint/Agile experience with CI/CD pipelines – Hands-on creating documentation, test plans, frameworks, templates
• Experience with KPIs, metrics-based measurement, and goal-oriented management (OKRs)
• Mandatory: AI proficiency (ChatGPT, Claude, Copilot) for productivity and workflow optimization
• Experience with test management tools (TestRail, Zephyr, qTest, Xray)
• Hospitality tech experience (big advantage)
• SaaS background (advantage)