Field Service Technician (m/f/d)

As a Field Service Technician, you will be part of our Field Operations Service Team, reporting directly to a Maintenance Manager. In this hands-on role, you will provide first-level mechatronic support to our customers, ensuring smooth operation and reliability of automated systems and intralogistics equipment.

We Offer

Your tasks and responsibilities:

• Perform inspections, maintenance, and repairs on drive and control systems for automated plants and system technology.
• Conduct troubleshooting and fault analysis, including corrective actions such as parameterisation and system adjustments.
• Manage and resolve customer complaints across all supported mechatronic products.
• Ensure proper documentation of maintenance and repair activities.
• Hand over completed systems to customers and take responsibility for final acceptance after work completion.
• Participate in the on-call service rotation (including weekends) according to company regulations.
• Ensure full compliance with occupational safety standards, relevant electrical and SII regulations, and customer-specific safety protocols.
• Conduct safety inspections at customer sites and act as a contact person for Dematic when required.
• Provide technical instruction and on-the-job training to internal teams, subcontractors, and customer personnel.
• Support system conversions, new installations, and commissioning activities as needed.
• Coordinate with technical specialist departments to resolve complex issues and align on corrective measures.
• Be open to international assignments as required.
  
  

• Completed 3-year specialised vocational training in mechatronics, electrical, or mechanical engineering (or equivalent practical engineering qualification).
• Practical experience in automation technology, conveyor systems, and complex intralogistics environments.
• Proven ability to read and interpret circuit diagrams, mechanical drawings, and exploded views.
• Experience working in automated and high-bay storage environments is an advantage.
  
  

• Solid mechanical and at least basic electrical skills.
• Understanding of BUS systems (e.g. PROFI, ASI).
• Optional: Basic PLC knowledge, preferably Siemens S7.
• Familiarity with pneumatics; knowledge of hydraulics, PC-based control, and frequency-controlled DC drives is advantageous.
• Ability to diagnose and resolve faults independently using technical documentation and diagnostic tools.
  
  

• Must be medically fit to work at heights (certificate required).
• Work may be performed in oxygen-reduced (OxyReduct) and deep-freeze storage environments; related medical checks and specific training will be required.
  
  

• Strong customer focus, cost awareness, and sense of responsibility.
• Excellent communication skills, team spirit, reliability, loyalty and sound decision-making ability.
• Professional conduct under pressure and ability to handle conflicts constructively.
  
  

• Proficient in MS Office and basic computer applications.
• Good English language skills (spoken and written).
• Valid Class B driving licence (mandatory).