R&D Support Team Lead

AT&T Israel R&D Center, with its 600+ employees, is the largest outside of the US, yet has the heart of a start-up. The products you’ll be working on here will influence the daily lives of millions of users in the US.

We are looking for a strong leader to ensure full support of our products and happy satisfied customers.

You will be using BI to find anomalies and work closely with the R&D teams to resolve them.

You will be part of a global support teams (Israel and US based) and will work intimately close with R&D teams in a dynamic work environment.

Requirements:

• Proven practical experience leading an R&D support team/group responsible for Mission Critical systems- at least 4 years
• Managing day-to-day proactive support and critical events in a production environment
• Change management and release management responsibilities
• Strong delivery capabilities while ensuring solutions meet business objectives
• Experience working with offshore employees
• Practical experience with a well-known monitoring and analytics tool
• Excellent analytical and problem-solving skills with a strong sense of customer commitment
• Highly organized with the ability to lead internal processes
• Team player

We are hiring for various positions within the company, with some roles offered through outsourcing.

Join us and enjoy a dynamic and flexible work environment.