Knowledge Management Specialist

Join a fast-growing fintech company that’s revolutionizing the world of digital payments

and financial infrastructure as a Knowledge Management Specialist.

you will play a key role in structuring organizational knowledge, supporting product evolution, and improving user experience across our platforms. This is a unique opportunity to shape the company’s knowledge infrastructure, influence product development, and become the go-to expert for content, functionality, and system behavior.

What You'll Do:

• Own and manage all organizational and product knowledge across digital systems.
• Collect, organize, and document technical and functional knowledge for all company platforms.
• Write clear and structured guides, How-To documents, and FAQs for internal and external users.
• Update documentation on an ongoing basis for every sprint: new developments, changes, and releases.
• Build knowledge architecture, categories, and taxonomy for all platforms.
• Identify knowledge gaps and propose solutions such as new guides, training materials, onboarding content, or video tutorials.
• Lead training sessions and onboarding programs for content editors, product managers, and additional teams.
• Provide functional and UX-related support to improve platform usage.
• Lead and execute UAT processes before feature rollout

Qualifications:

• 3+ years of experience in Knowledge Management, Technical Writing, Product Documentation, or a similar role in a tech environment- Must
• Strong ability to translate knowledge into clear, structured documentation for technical and non-technical audiences-Must
• Excellent technical writing skills in Hebrew and English-Must
• Hands-on experience with documentation and knowledge tools such as Confluence, Notion, or SharePoint-Must
• Understanding of Web system structure, development processes (Agile), and basic UX principles.
• Experience collaborating with R&D, QA, Product, Architecture, and cross-functional teams.
• Experience delivering system training, workshops, or onboarding sessions.
• Strong communication skills, cross-team collaboration, and ability to multitask.

Advantage:

• Familiarity with the E-commerce space
• Experience working with CMS platforms and managing complex content sites
• Basic understanding of Web technologies (HTML/CSS, API, DB)
• Experience building onboarding plans for internal teams or new users