Business Systems Analyst - HRIS/Payroll

The Business Analyst, Human Resources is responsible for supporting and enhancing the Oracle Human Resources within the Oracle E-Business suite and Oracle cloud HCM with the purpose of improving operational efficiencies, adding value and ROI. Works closely with the user community, IT Technical Services, and other IT Oracle Applications staff members to understand the business and ensure that there is an integration between business and technology.

First Tier Support

• Trouble shoot emergency issues and break/fix.
• Provide support to both Admin and Field HR end-users.
• Work directly with key stakeholders to act and resolve issues.
• Ensure senior HR, IT, and Audit resources are apprised of issues.
• Research and resolve HRIS system problems, unexpected results or process flaws.
• Resolve business application issues including, but not limited to, system errors, bugs and functionality when applicable.
• Collaborate with other business analysts and technical resources to resolution.
• Manage upgrades/ patches / testing.
• Support for HR users is on-going and also goes to overall user training.
  
  

• Support HR system projects and initiatives.
• Maintain and modify the HRIS to address the changing needs of the organization, including interfaces and feeds to other internal or external systems.
• Represent IT on HR and Benefits project teams.
• Support for HR users is on-going and also goes to overall user training.
• Collaborate with IT technical resources for system solutions and system testing.
• Manage, maintain and support at least two of the Oracle HCM modules (core HR, Advanced Benefits, Compensation, Payroll, Recruit, Talent Management and Self-Service HR for manager and employee), organization and security structures, transaction workflow, interfaces, and applications, ongoing training for end users, and support resources.
• Perform functional analysis for the requirements gathered from end-users, perform impact analysis to provide detailed functional design document of the desired application changes.
• Contribute to new technology projects by anticipating how implementations will affect existing programs and offer alternative solutions for minimum disruption with maximum efficiencies to the system.
• Utilize subject matter expertise to proactively anticipate areas where existing processes can be improved leveraging human resources technologies.
• Implement and / or integrate solutions for the organization and includes leading functional and technical discussions with internal and external resources.
  
  

• Perform business requirements gathering and coordinate design and end-user testing with business end-users.
• Design, document and control reporting method – program based, other reporting application etc.
  
  

• Support reporting requirements on an as needed basis typically for ad-hoc requests.
• Design reports by gathering business requirements and establishing standard reports to the HR business area or for HR data.
• Design and implement a variety of reports or queries utilizing appropriate reporting tools for outside agencies (i.e., Department of Labor), the HR team, and other departments to meet management requests and needs for human resource related information.
• Provide support for ongoing maintenance and enhancement of custom programs.
• Participate in functional validation, setup, test and implementation for on-going
• Oracle EBS and Cloud HCM production support.
  
  

• Human Resources, Talent Management, Comp & Benefits, and Payroll fundamentals and regulatory requirements
• Strategic thinking.
• Tactical project leadership and management (HCM, Payroll and Cloud-based solutions).
• Professional communication (verbal, listening and written) – convey complex information in simple language, in English required and fluency in Spanish, a plus
• Project management.
• Time and change management.
• Intercultural sensitivity.
• Interpersonal – diplomatic and professional.
• Strong analytical – macro and micro.
• Critical thinking, complex problem solving, mathematical and sound judgment.
• Technology principles and practices (including the full software development life cycle, requirements management, IT change management, and issue management / resolution).
• Build and maintain an ongoing positive business relationship between IT and supported business area VPs, Directors and key Managers.
• Understand and communicate alternative options to complex problems - what the ROI, efficiency gains and timing implications with each alternative to leadership, stakeholders and cross-functional teams.
• Demonstrate solid understanding on how HR works as an HR practitioner.
• Demonstrate working relationships with all levels of internal and external management, vendors.
• Demonstrate a high sense of urgency.
• Influence HR leadership team, key stakeholders.
• Manage information with a high degree of confidentiality and sensitivity.
• Be proactive and self-directed.
• Competently juggle competing priorities and changing expectations.
• Work closely with external Oracle support team, development, databases and infrastructure that need technical support.
• Develop and review SQL scripts.
  
  

• Bachelor’s Degree in Information Technology and/or Business
  
  

• Overall 3+ years of experience in HRIS and/or HR Operations.