Technical Supervisor

WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports’ platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You’ll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). At WSC Sports, you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that’s just the beginning of what WSC Sports has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.

What you’ll do:

• Oversee all operational activities on your assigned shift, multitask, and prioritize real-time issues, investigating and escalating bugs while following escalation protocols.
• Provide Tier-2 technical support within the desired SLA while ensuring that customer satisfaction goals are achieved.
• Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
• Analyzing API's, investigating logs, opening JIRA tickets to R&D production teams, raise flags about wide and urgent issues.
• Monitor our infrastructure services, servers and queues using our dashboards and internal system tools.
• Full-Time position, working in 24/7 shifts, including weekends and holidays

What you need:

• Previous Experience as a Technical Support Engineer/NOC/Tier 1-2
• Experience and knowledge of SQL - Advantage
• Excellent written and spoken communication skills in English
• Desire to work in a fast paced environment
• High level of understanding of a wide range of sports - A plus