Site Technology Manager

Please apply in English only

• The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across Novocure sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office. The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility, emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the “smart hands” and “feet on the ground” at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting, and management of systems, applications, and services as needed. Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them. The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track issues, risks, and action items, as well as maintain relevant documentation for the site as needed.
  
  

• Manage the day-to-day functions of the site technology and local ET hardware inventory
• Act as a team leader for Israel site(s), managing the local Site Support team and personnel, mentoring and delegating work to other members of the Site Support team at the site as needed
• Work closely with other regional and global team members of the Site Support team to ensure coverage and high quality globally
• Work closely with the facilities team locally to ensure all new projects that have technology components are planned and executed, and that communications of progress on these projects to Enterprise Technology is frequent and all required stakeholders are engaged.
• Responsible for leading, building, and managing processes, issues, risks, site additions, site moves, and ET project changes to ensure successful and on-time project delivery
• Foster and maintain relationships by engaging regularly with business and functional leaders, business teams, and end-users to establish credibility, solve problems, build consensus, and achieve objectives.
• Provide support and solutions to all personnel on site and at their remote locations.
• Promote an environment that encourages information sharing and focuses on prompt and effective end-user issue resolution.
• Oversee site employee onboarding and off-boarding.
• Instruct users according to internal training, IT General Controls (ITGCs), and standard operating procedures (SOPs).
• Author updates to existing ET department SOPs or creates new procedures to meet changing requirements.
• Monitor ticket queues to ensure incidents are being handled on a timely basis by the service desk, identify trends and escalations when needed, prioritize, communicate status, and work through to resolution in person, over the phone, and by utilizing remote tools when necessary.
• Report status of tickets to the ET Leadership Team.
• Manage ET vendors, ensure resolution and SLAs are achieved by managed service providers
• Serve as primary local contact for technology service providers such as internet service providers, mobile phone and network providers, and technology-related hardware providers at the site
• Assist with management and user account administration on select applications and services as needed
• Contribute, participate, and lead as a member of the ET team for large projects as well as be able to work independently to complete assigned individual projects, tasks, or other ad hoc duties as assigned.
  
  

• Qualifications:
• Bachelor's degree or technical certifications in an IT-related, Computer Science, or Engineering discipline or equivalent professional experience working in the field of information technology.
• Knowledge:
• 3+ years of experience with system, function, or project management preferred
• Knowledge of IT General Controls (ITGC)
• Ability to quickly recognize technical issues and escalate or resolve, as necessary
• Demonstrated customer service mindset in a fast-paced, dynamic environment
• Ability to write and clearly present problem statements and resolutions
• Detail-oriented, highly organized, resourceful, with self-starter problem-solving aptitude
• Flexible team-player mindset who can work with a variety of interdisciplinary groups
• Experience working and coordinating with ET-managed service providers
• Awareness of U.S. and international security standards and best practices such as ISO, HIPAA, GDPR, SOX, etc.
• Previous project management, functional management, and supervisory experience a plus
• Familiarity with healthcare, and/or medical/scientific research is preferred.