Field Services Engineer

RESPONSIBILITIES

Visiting multiple locations in Israel

perform the installation, operation, preventative maintenance, repair, and upgrades of equipment per assigned work orders.

Complete clear and timely ation associated with all performed field service and remote support.

Manage schedule to facilitate all aspects of technical / engineering work required to support products

Set and manage proper expectations with Customers before and after service-related interactions to ensure customer satisfaction.

Timely completion of paperwork and administrative tasks per department/company policies and procedures.

Complete all processing of RMA returns to support individual usage of parts and equipment.

Manage allocated inventory.

Completes all assigned and required trainings for supported products and processes.

Acts as customer advocate to represent customer needs internally.

May be required to participate in incident investigation.

Responsible for communicating business related issues or opportunities to next management level.

Follow all Company guidelines related to Health, Safety and Environmental practices.

Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

EXPERIENCE AND EDUCATION

Associate degree with 2 years’ experience in Cardiology or Electrophysiology (preferred) field; OR

Associate degree with 2 years’ experience as a biomed in hospital environment or in medical related field service (preferred); OR

Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer Engineering with 2 years of hospital or field service experience (preferred).

English verbal and written communication skills.

Organization skills.